Refund Policy

Initial project deposit payments cover architectural discovery and scoping. Once technical discovery has commenced, deposit fees are non-refundable. Subsequent milestone payments are refundable only if deliverables fail material acceptance criteria outlined in your statement of work.

Monthly engineering and maintenance retainers may be canceled at any time with 14 calendar days written notice before the next billing cycle. Unused portions of pre-paid monthly retainers are non-refundable, but service remains fully active through the billing period end.

Service Guarantees

Merchant Disputes

If work cannot be executed due to internal scheduling constraints or technical infeasibility on our part, a prompt 100% refund of unearned fees will be issued immediately to the original payment instrument.

We adhere to Stripe and PayPal seller protection standards. Clients are requested to contact billing support directly to resolve invoice queries. Unauthorized chargebacks submitted without prior communication will pause ongoing system deployment.

How to Request a Refund

Submit Ticket

Scope Review

Merchant Payout

Send a formal notice to billing support with your project reference, invoice number, and detailed explanation of the discrepancy.

Our operations team conducts an audit of project logs, commit records, and agreed scope deliverables within 5 business days.

Approved refunds are credited directly back to your original Stripe card or PayPal account within 5 to 10 standard processing days.

Have Billing Questions?

Contact our finance desk directly for assistance with invoice adjustments, scope modifications, or payment inquiries.